Welcome

Thank you for your interest in the role of Director of Operations - Justice Services at Career Connect. 

As a charity committed to supporting individuals to realise their potential it is crucial that all our services are making the greatest possible impact. The issues facing the individuals we support are growing more acute and it is paramount that we are focused on what works. 

We have completed the first phase of our ambitious digital transformation programme, readying the Charity for the future, revolutionising our data analysis capability, designing a new website and introducing a new CRM (customer relationship management system). Through our talented workforce we delivered a practitioner research programme enabling insights into areas such as the impact of PTSD on veterans in custody and the prevalence of ADHD amongst the NEET group.

This role will lead and develop our Justice Services portfolio. We work with offenders in custody across 28 UK prisons, with ex-offenders in the community and with key commissioners, partners and stakeholders. The Director of Operations - Justice Services role is a key member of the Senior Leadership Team, reporting to the Chief Operating Officer (COO).

We launched our new Strategy 2025-28 and Justice Services is a key priority for the Charity and is our largest area of operational delivery. During 24-25 we have continued to drive forward our vision and reach, supporting young people and adults to make progress in their lives, including 12,881 adults through our justice services contracts, 51,000 young people across 245 schools, delivered careers training and continuous professional development to 221 people from a diverse range of organisations and tracking and support services to a further 43,273 young people. That means we have delivered our high quality professional support services to 107,375 people, an increase of 10% year on year.

This role sits as a key part of our Senior Leadership Team and will have a significant internal and external profile. We have also recruited Trustees with a background in this area to ensure there is strong support at a strategic level. 

Career Connect is a great place to work with an ambitious culture, as our people highlight on Glassdoor, and we hope you will consider applying for this critical role. 

Sheila Clark

Chief Executive Officer